Return Policy

At CALMRIVERTRUEPATH, we are committed to delivering premium products with precision and care. If your purchase does not meet expectations, our streamlined return process ensures clarity, fairness, and efficiency.

Refund Eligibility Contact Support

Refund Eligibility

To qualify for a refund, items must meet the following conditions:

  • Item must be returned within the specified return window.
  • Product must be unused, undamaged, and in original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • All included accessories, manuals, and components must be present.

Return Window

Returns must be initiated within 30 days of delivery. Requests submitted after this period may not be approved.

How to Request a Return

  1. Contact our support team with your order number and reason for return.
  2. Receive confirmation and return instructions from CALMRIVERTRUEPATH.
  3. Securely package the item and ship it using the provided guidance.
  4. Once inspected and approved, your refund will be processed.

Refunds are issued to the original payment method within 7–10 business days after approval.

Requirements

  • Return authorization must be obtained before shipping.
  • Items must be securely packaged to prevent transit damage.
  • Tracking information must be provided to our support team.
  • Shipping costs are non-refundable unless the return is due to our error.

Exceptions

  • Customized or personalized products are non-returnable.
  • Clearance or final sale items cannot be refunded.
  • Products showing signs of misuse or alteration are ineligible.

Customer Service

For return requests or further clarification, please contact the CALMRIVERTRUEPATH support team.

Email: support@calmrivertruepath.com
Phone: +1 (800) 482-9174
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Request a Return